Shipping Policy
Shipping Policy
1. Order Processing
At INDI PURUSH, we strive to process and dispatch all orders as quickly as possible. Once an order is placed on our website, it is typically processed within 24–48 hours during business days.
Orders placed on weekends or public holidays will be processed on the next working day.
After your order has been processed and shipped, you will receive a confirmation message with tracking details to monitor the delivery status of your package.
2. Delivery Timeline
Delivery time may vary depending on your location and courier service availability.
Estimated delivery times are:
- Metro Cities: 3–5 business days
- Other Cities and Towns: 4–7 business days
- Remote Areas: 5–8 business days
Please note that these timelines are estimated delivery periods and may occasionally vary due to logistics, weather conditions, or unforeseen circumstances.
3. Shipping Charges
Shipping charges, if applicable, will be clearly displayed at checkout before payment is completed.
From time to time, INDI PURUSH may offer free shipping promotions on selected orders or during special campaigns.
4. Order Tracking
Once your order is dispatched, you will receive tracking details via SMS or email so you can track the progress of your shipment.
If you do not receive tracking information within 48 hours after placing your order, please contact our support team for assistance.
5. Delivery Attempts
Our courier partners will typically make multiple delivery attempts to ensure your order reaches you successfully.
If the delivery fails due to:
- Incorrect shipping address
- Customer unavailable at delivery location
- Phone number unreachable
the package may be returned to us. In such cases, re-shipping charges may apply.
6. Delays in Delivery
While we work with reliable courier partners, certain factors beyond our control may occasionally cause delays, including:
- Weather disruptions
- Courier service delays
- Public holidays or regional restrictions
- Incorrect delivery information
INDI PURUSH will make every effort to resolve such issues and ensure your order reaches you as soon as possible.
7. Damaged Packages
If you receive a package that appears damaged or tampered with, we recommend that you:
- Take photos of the package immediately
- Contact our support team within 48 hours of delivery
We will review the issue and provide an appropriate solution.